FAA30201323: (30201323) Roadmap to Success: Celebrating Great Professional Service and Out Team Workshop
| FAA30201323 | Active | ||
| (30201323) Roadmap to Success: Celebrating Great Professional Service and Out Team Workshop | |||
| COURSE | 2015-07-16 | ||
| Focuses on increasing communication effectiveness, building an understanding of self and others and reinforcing behaviors that create a team and service oriented workplace. This workshop offers insights into communication styles and maximizing personal styles to improve performance. It outlines specific competencies needed to connect in positive ways with others both over the telephone and in team interactions. Participants learn that voice, empathy, word choice and listening skills contribute to the messages people send. Activities demonstrate why behavior is important for productive relationships, maintaining trust and resolving conflict. The workshop has two areas of concentration. The morning session will contain information on enhancing customer service over the telephone. The afternoon session will promote team building and trust. | |||
| NA | NA | ||
| ILT | 8.0 | ||
| Prerequisites | |||
