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FAA30201364:   ( 30201364) Exceptional Customer Service Skills

FAA30201364 Cancelled
( 30201364) Exceptional Customer Service Skills
COURSE 2015-11-12
The Departmental Human Resources Office is sponsoring a one-day Exceptional Customer Service Skills course that delivers powerful and effective customer service skills. The key to delivering exceptional customer service lies in establishing trust with the customer and developing a good understanding of their problems and expectations before attempting to solve their problem. The Exceptional Customer Service Skills workshop uses highly interactive, hands on activities that address real-world challenges to give employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction.
NA NA
ILT 8.0
Prerequisites

 

D O T Triskelion

U.S. Department of Transportation

Federal Aviation Administration

800 Independence Avenue, SW

Washington, DC 20591

(866) TELL-FAA | (866) 835-5322