This course is for entry-level supervisors. The course provides the foundational knowledge and skills to be an effective leader. Participants will gain an understanding of how leadership style impacts job performance, how personal and professional development is a leader's responsibility, strategies for managing workplace change, performance management, the fundamentals of air traffic management, and how to apply interpersonal skills to workplace scenarios. The fundamentals of quality assurance, training programs, and cns/atm are included. Instructional methods include reading, videotapes, discussions, and highly interactive exercises to simulate the challenges of the workplace.